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GasIT Products Technical Support Portal

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Welcome to GAS IT's Technical Support Knowledgebase

Welcome to the GAS IT Technical support after-sales system.

Please note our Main Office & Warehouse hours are : 9 am to 5 pm Monday to Friday.  We are closed at weekends and during this time our phones and emails sent to the main office will not be answered until we return on the Monday. 

Please visit the online Knowledgebase first by typing in your question as it might have your tech answer there. If you can't find your answer please do not hesitate to contact our Technical team via the 'raise a ticket' function here and we will reply as soon as we can.

Once a ticket is answered by a member of the GAS IT Tech support team it will automatically close 48 hours later if you do not reply. You can always re-open a ticket at anytime to continue.

As this service is for Post Sales Tech support, If you want pre-sales advice please contact the GAS IT sales team directly at GAS IT Pre-Sales Support Team or ring 01845 523213

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Knowledgebase

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How do I refill my GAS IT Self Refillable Bottle or Gas Tank.

Category: Pre-Install Questions.

Firstly, Please don't confuse our GAS IT Self refillable gas bottles and Self refillable gas tanks, with normal exchange type gas bottles.   All GAS IT bottles and tanks are solely designed to be self...

GAS IT Technical Support & product install

Category: What to do first?

If you have any GAS IT related questions this is where it should be. Contact GAS IT Technical Support via a ticket if you have a questions not listed here and we will update the GAS IT knowledgebase a...

What's the Red plastic cap in the brass valve on a GAS IT Plus bottle?

Category: GAS IT Bottles

Within the GAS IT Plus bottle valve set you will see a red plastic cap that's stuck in a brass valve. This cap is not designed to be removed and the PRV is not designed to be played with or adjusted. ...

I've bought a new GAS IT bottle, what do I need to know and do first?

Category: What to do before attempting install.

GAS IT Bottles shipped by courier & gauge functionality check before first fill up or fitting.   How to fit the mechanical gas level indicator to your GAS IT bottle, how to test the gauge is worki...

Outlet Valve on gas bottles letting small amount of gas through, usually found when closed on Habitational check ( Letby )

Category: GAS IT Bottles

Please note ( Update December 2020 ): In over 30 years of selling our German made outlet taps in the many hundreds of thousands, we have never had to supply a replacement tap or remove and change a ou...

Welcome to the OptiMate Tech section

Category: OptiMate

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Optimate & Other chargers connections

Category: Technical Information

OptiMate Connectors From 2000 to 2012, all UK supplied OptiMates were fitted with TM (AKA “KET”) connectors. In 2012, the SAE connector was introduced. The easiest way to distinguish between the tw...

A Short History of Battery Technology & The New “WET” Sealed MF Batteries

Category: Technical Information

A Short History of Battery Technology & The New “WET” Sealed MF Batteries Over the past decade more & more motorcycles have been delivered with sealed so-called MF (Maintenance-Free) batterie...

Battery Technical Terms Explained

Category: Technical Information

Technical terms explained Constant Current: The first & main stage of the charging programme, or ‘boost‘ stage, during which the current stays constant. (Unlike many competitor products TecMate’s ...

Battery Storage

Category: Technical Information

Battery Storage & Maintenance During Periods of Non-Use Batteries of older design types such as lead-antimony (such as often found on classic vehicles) tend to self-discharge in storage more quic...

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