Welcome to GAS IT's Technical Support Knowledgebase

Welcome to the GAS IT Technical support after-sales system.

Please note our Main Office & Warehouse hours are : 9 am to 5 pm Monday to Friday.  We are closed at weekends and during this time our phones and emails sent to the main office will not be answered until we return on the Monday. 

Please visit the online Knowledgebase first by typing in your question as it might have your tech answer there. If you can't find your answer please do not hesitate to contact our Technical team via the 'raise a ticket' function here and we will reply as soon as we can.

Once a ticket is answered by a member of the GAS IT Tech support team it will automatically close 48 hours later if you do not reply. You can always re-open a ticket at anytime to continue.

As this service is for Post Sales Tech support, If you want pre-sales advice please contact the GAS IT sales team directly at GAS IT Pre-Sales Support Team or ring 01845 523213


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How do I refill my GAS IT Self Refillable Bottle or Gas Tank.

Category: Pre-Install Questions.

GAS IT Technical Support & product install

Category: What to do first?

What's the Red plastic cap in the brass valve on a GAS IT Plus bottle?

Category: GAS IT Bottles

I've bought a new GAS IT bottle, what do I need to know and do first?

Category: What to do before attempting install.

Outlet Valve on gas bottles letting small amount of gas through, usually found when closed on Habitational check ( Letby )

Category: GAS IT Bottles