Delivery Terms & Conditions

 
GAS IT Delivery Information
 
Please note that during the current coronavirus period we can not guarantee that next day deliveries will arrive next day due to certain changing conditions imposed by our couriers and delivery companies.  If your goods are urgent then we would advise you to order in plenty of time for the job and air on the side of it being late.
 
Delivery is to Mainland UK addresses only ( Does not include any Islands or Northern Ireland ) and should be with you within 2-3 working days of your order being placed, subject to stock being available (e.g. order on a Wednesday and worse case it should be delivered on the Monday). Delivery will be made between Monday and Friday anytime between 8am and 6pm so to comply with PayPal and Worldpay's mail order requirements, a signature is required for the delivery. All you need to do is select this free of charge service in the basket section before you pay for your order.
 
This 2 to 3 day delivery service is put in place to try and keep our delivery carbon footprint down to a minimum. These delivery times are not controlled by GAS IT, so we ultimately have no control over what day the delivery arrives with you or if your goods will arrive in split consignments, but we can be pretty sure it won't be any later than the 3rd day after you order. On some occasions, your delivery could be as early as the following day but if you plan on receiving the goods 2 to 3 days then anything sooner will be a bonus. If you want a delivery quicker then please select the paid for next day delivery.
 
The order cut off times are 2pm for courier deliveries and 12:30 for Royal mail - Monday to Friday. These are due to collection times from both our Couriers and Royal mail and to allow for an extensive workload in our warehouse. If you order after these times the order will be processed the following day and your delivery start time will count from then.
 
The size and weight of your item will determine how its shipped. We ship via standard Royal Mail, Courier or Pallet Delivery. We cannot offer special or timed deliveries in this free delivery options – But if you require an Express delivery option these services are available at a cost.
 
If there is a problem dispatching your order or we believe that we may not be able to deliver in the stated timescale, we will contact you as soon as possible to discuss your options.
 
If numerous orders are placed day after day during the same week to the same delivery address, assuming your previous orders have not left us, it is likely that we will create one large consignment and ship all the items together. This will help up keep our delivery carbon foot print is kept to a minimum.
 
International Shipping
We welcome overseas customers and regularly ship all over the World. If you would like to purchase any products, our dedicated team would love to hear from you. Please contact our sales team at sales@gasit.co.uk who will be able to provide you with shipping and delivery options. Please be aware that International orders may be subject to import duties/taxes which are the responsibility of the buyer to pay. Also, some products may be subject to customs clearance which is outside GAS IT's control and may impact on your delivery.
 
Delivery and Issues
When you receive your order from the delivery company you will be asked for a signature to confirm the goods have been received in good condition. To comply with PayPal and Worldpay's terms, a signature is required for the delivery. If there are any damages, please sign for as damaged with your courier before he leaves. If you have a problem with your order once it’s been delivered, please advise our GAS IT sales team at sales@gasit.co.uk quoting your order number and problem, we will do our best to resolve your issue as soon as possible.
 
Items out of stock or Pre-order items.
If the product is not in stock it may take longer to dispatch. Where products are out of stock, we will show them as either out of stock or as a pre-order part with an expected delivery date, so you can place the order and pre-order them. If you order several GAS IT parts and some were on pre-order, we will hold the complete delivery until the pre-order items come in to stock. If you want to get a split delivery you will need to place 2 separate orders, one with the items in stock and one with the pre-order items.
Don't forget if you select free delivery, once a pre-order item arrives it will take 2 to 3 days extra to get to you from the date of order.
 
Courier and Delivery Instructions.
We are unable to provide any courier instructions on the delivery label beyond your delivery address, your phone number and your email address. Once the goods have left us, we cannot confirm that the delivery company driver will contact you via the label provided phone number. To comply with PayPal and Worldpay's terms and conditions, a signature is required for the delivery meaning that delivery drivers will not leave packages in a “safe space”.
 
Some worthwhile points to remember
  • We currently cannot guarantee when an item / order will be delivered due to matters outside of our control. ( Covid-19 period )
  • To make sure that goods will leave us that same day, webshop orders need to be placed by 2pm for courier deliveries and 12:30pm for Royal Mail - Monday to Friday.
  • All courier deliveries are shipped on a working day basis and do not include weekend deliveries.
  • If you order an item for delivery by Courier or by recorded delivery, please make sure someone is in all day on the day of arrival (8am till 6pm) as these items need to be signed for. If the delivery is missed, the courier will leave a card and you must contact them promptly to arrange re-delivery otherwise the items will be returned to us and any costs incurred by the courier will be charged to you. It will also cost you again to have the goods shipped out. (courier and payment company requirements, not ours sorry - to comply with PayPal and Worldpay's terms and conditions a signature is required for the delivery).
  • We cannot provide specific delivery instructions outside of including your phone number on the product label.
  • We can not refund any delivery charges made for goods to yourselves if you return the item for a refund or credit.

 


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